Hospitality Marketing
Through design, insight and creativity,
from inspiration to reservation.
As a team, our experience runs deep across the hospitality industry, from coffee shops to fine dining restaurants
We’ve spent years helping hospitality businesses define their voice, strengthen their positioning and connect meaningfully with audiences in a world where choice is limitless and attention is fleeting. That experience now comes together here at Guest - a team that understands the rhythm of hospitality and the realities of today’s market,
Restaurants & Bars
We understand what it takes to stand out in a crowded travel marketplace. From brand positioning and creative direction to full-funnel digital campaigns, we craft marketing that captures attention, sparks desire, and drives conversion.
Our creative brings destinations, itineraries, and experiences to life through distinctive visual identity, compelling content, and platform-native storytelling helping luxury OTAs and bespoke tour operators turn browsers into bookers, and first-time guests into loyal advocates.
From global destinations to boutique DMCs, we create travel marketing that moves people - literally. Through creative direction, story-led campaigns, trade activations, and content that captures a true sense of place, we bring destinations to life across every channel.
Our work balances inspiration with intent, helping destinations build emotional connection, stand out in competitive markets, and deliver measurable results that drive real travel demand.
Coffee Shops &
Casual Dining
From independent boutiques to global brands, we help hotels and resorts define what makes them remarkable. Through thoughtful branding, in-depth brand audits, and insight-led strategy, we clarify positioning and sharpen how your brand shows up at every guest touchpoint.
We create traffic-driving campaigns and beautifully considered websites that don’t just look good they work hard. From first inspiration to post-stay loyalty, our work brings your story to life across every channel, inspiring guests before they arrive, deepening connection during their stay, and building long-term affinity long after check-out.
Hotels & Resorts
Hospitality Case Studies
Hotel Bar | Poolside
To revitalise a 1950s pool area into a vibrant mid-century beach club, the team executed a holistic branding and digital strategy. The creative process focused on "Craft Meets Concept," resulting in mens with bespoke illustrations, hand-finished menu covers and bill presenters that mirrored the physical space’s textures and playful colours. This tactile branding ensured Poolside maintained a distinctive identity that sat comfortably under the hotel’s wider brand umbrella.
Parallel to the physical design, an organic and paid social campaign was launched to build seasonal momentum. By leveraging Bermuda’s creative network through influencer partnerships and strategic giveaways, the programme generated authentic engagement and high visibility. The synergy between high-end craftsmanship and smart digital strategy delivered exceptional results: consistently sold-out events and a refreshed social presence that positioned the hotel as the summer’s premier destination. This project successfully bridged the gap between nostalgic design and modern commercial success.
Brasserie | Huckleberry
Tasked with evolving their fine-dining restaurant into a high-end brasserie, the goal was to create a magnetic brand identity that appealed to a broader, modern audience while maintaining the "guest-first" sophistication the brand is known for.
We developed a visual language rooted in shareability and warmth. By aligning the interior design with a contemporary palette and elegant typography, we turned every physical and digital touchpoint, from menus to the website into a backdrop for guest engagement. This integrated approach ensured the brand wasn't just seen, but experienced and shared.
The transformation successfully repositioned Huckleberry as Bermuda’s premier "social" brasserie. The refined aesthetic has amplified organic word-of-mouth and partner interest, proving that a cohesive, inviting identity is the ultimate tool for attracting and retaining the modern discerning guest.
Fine Dining | Loquat Restaurant
Guest spearheaded the comprehensive brand creation for Loquat, a sophisticated new restaurant destination in Bermuda. Tasked with introducing a fresh culinary perspective to the island’s hospitality scene, the agency delivered a full-service strategy encompassing naming, visual identity, and digital presence.
The project focused on blending Bermuda’s vibrant, tropical heritage with a modern, upscale aesthetic. Guest London developed a cohesive brand narrative that translates seamlessly from physical menus and bespoke collateral to a high-performance website. The digital platform was designed to be both visually immersive and conversion-focused, featuring elegant typography, professional food photography, and an intuitive user interface to drive reservations.
By aligning the restaurant’s storytelling with the luxury expectations of international travelers and locals alike, Guest London successfully positioned Loquat as a premier dining destination. The result is a refined, cohesive brand identity that captures the "spirit of place" while ensuring long-term commercial growth.
Al Fresco Dining | Clarabells
Given only the initial brief for a pizza restaurant set in tropical gardens, Guest conceived the entire brand from the ground up. We created the name Clarabell’s, the brand strategy, and the overall tropical-meets-vintage style. Throughout the process, we worked closely with the interior designer to ensure the brand identity and physical space lived in perfect harmony.
Our team designed every touchpoint of the guest experience, from pizza boxes, napkins, and coasters to a custom website and a bespoke ice cream cart. Following the launch, we managed an ongoing social media campaign that translated this unique atmosphere into digital growth. This end-to-end creative execution resulted in an incredible ROI, with the restaurant consistently hitting full booking capacity.
Coffee Shop Brand | Bagels & Brews
Tasked with launching a takeaway coffee and bagel concept within a hotel’s tropical gardens, we aimed to blend iconic New York energy with the estate’s existing luxury. Operating from a restored horse box, the strategy focused on a nuanced brand extension rather than a standalone identity. Visually, Guest maintained a cohesive link to the parent hotel by using Rosedon’s signature deep green, paired with bold, relaxed typography and hand-drawn artisan illustrations.
Every physical touchpoint was meticulously branded—from coffee cups to custom greaseproof paper—to ensure a premium, integrated experience. Beyond the aesthetics, we launched a digital campaign featuring ‘always-on’ paid ads and organic posts to showcase the menu. By transforming the breakfast offering into a street-style destination, the spot quickly became a popular weekend hangout and a firm favourite for local businesses seeking quality coffee and lunch on the go.
Your Hospitality Marketing Partner
Guest is a digital marketing agency built exclusively for the hospitality industry. Backed by years of sector-specific experience, we help hotels, restaurants and travel brands reclaim their direct bookings and build lasting guest loyalty.
whether you require targeted support for a single, high-impact project or a comprehensive, all-in-one off-site marketing department, we scale to meet your specific ambitions. We don't just act as a third-party agency; we function as a dedicated extension of your internal brand.
Our Services
-
From fine-tuning to full transformation, we offer a complete suite of branding services tailored to the travel industry. Our work spans destination and tourism branding, identity creation and refresh, brand audits and strategy, visual identity and guidelines, tone of voice development, campaign and content design, and partner training to ensure brand consistency across every touchpoint, from digital platforms to on-the-ground experiences.
-
We design in-depth brand audits specifically for travel and hospitality businesses. We immerse ourselves in your brand experience - feeling and observing every touchpoint, both in person and online, from reservation to checkout.
-
Our digital marketing services are designed to showcase your hospitality brand across every online channel. We cover everything from content strategy and email marketing to social media management, ensuring your brand voice is consistent and engaging. We also create digital assets tailored for online and social use, imagery, video, Reels, graphics, and templates, so your content feels polished, on-brand, and ready to capture attention at every touchpoint.
-
Our organic and paid media services are built around strategy, precision, and measurable results. We plan and manage campaigns across multiple platforms, from large-scale global activity in key markets to highly targeted local initiatives. This includes defining and refining audiences, testing creative, and ensuring every campaign integrates seamlessly into your wider brand strategy, all with a clear focus on delivering return on investment.
-
At Guest, we design and build websites that balance beauty with performance, seamless user journeys that turn inspiration into bookings. From intuitive navigation and mobile-first design to integrated booking systems and on-brand storytelling, every detail is crafted to reflect your guest experience online.